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Refund Policy

Refund in First 30 Days
If you are not completely satisfied with our Web hosting services, and you notify Verio in writing via your Control Panel within the first 30 days of your contract that you wish to cancel,
you will be given a full refund of the contract amount, excluding setup fees and overages.If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to Verio Accounting.
For information about accessing your Control Panel, go to How do I access my Control Panel?

Setup fees are refundable only for the following reasons:
- You canceled the account order prior to activation
- Your desired domain name was not available.

This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, and Web design services.